All about our Oklahoma City Managed Services
Are you in the market for Oklahoma City Managed Services? Imagine your business has a significant network or computer failure, and then you have to sit around and wait for IT assistance. Meanwhile you are losing sales by the minute. Our Managed services keeps a constant watch over your website, computers, servers and networks so potential problems are handled before they can get out of hand. We stand on guard to keep your operations running efficiently. We’ll work closely with you to determine the right Managed Service Contract for your small business, no matter where you are located in the Oklahoma City area.
What do I get with a Managed Services Contract?
A Managed Services Contract gives you IT support around the clock. We monitor your entire system: networks, servers, and computers – squashing problems before they can affect your business. You also receive support through email, remote chat or telephone 24 hours a day, every day of the week. Some firms charge additional fees for services after traditional business hours. Every server, terminal and workstation has professional monitoring software from industry leaders such as LabTech. The software continually sends back vital data about your IT infrastructure, ensuring your systems are stable.
What benefits will I get with a NexaCore IT Managed Services contract?
Most of our clients are small and medium-sized businesses like you. Most can’t afford to staff a full-bore IT department including a web developer team, systems administrator and dedicated computer techs. It’s much more cost-effective to let us handle your IT needs for a monthly fee. How much does it cost every month? It depends on the size of your system – the number of computers and servers – as well as the level of on-site support you’ll need.If you already have IT support in place, but support requests are backlogged and techs are getting behind, our Managed Services will take a lot of pressure off your team. We can dive in and help right away, saving you the expense and hassle of hiring more staff. We can also arrange unlimited remote support if needed. You can count on us to handle your Oklahoma City Managed Service needs.
Can I order ad-hoc support services as I need them?
Definitely. You may not require a lot of additional IT support, or you do not have enough demand for IT services to warrant the expense of our unlimited support plan. In that case, we offer ad-hoc (“as needed”) assistance that gives you remote and on-premises support at a significant discount. Call one of our team members at 918-544-2500 to learn more about our ad-hoc agreements.
Does your Managed Service contract include your Search Engine Optimization (SEO) and Web Development services?
Usually no, but there are a few situations that are exceptions. If you want us to build your company website, we can do that on a remote basis, but we would not be able to include it in a Managed Services Contract that includes unlimited remote support. If you already have an established website and are just interested in various maintenance services, such as adding a Wildcard Secure Socket Layer (SSL) Certificate, we can handle that under the unlimited remote support agreement. Our goal is to make it as easy as possible for you to get maximum value from your plan, so we try to accommodate as many services as possible.
What exactly will my business get with your Managed Service contract?
Our Oklahoma City Managed Services are a cut above the competition. First, we provide world-class IT support services at your site or remotely for a reasonable monthly investment. We will provide constant monitoring of your IT infrastructure including networks, websites, computers and servers, freeing you up to concentrate on building your business and not stressing about IT hassles.With round-the-clock monitoring, we know instantly when there is any website problem, network error, virus attack, malware threat, suspicious activity, computer problem and much more. Our proactive method prevents any of these IT headaches from becoming real problems that could shut down your business and cost you thousands in lost sales.But that’s not all – we can also design a disaster recovery and backup plan. This is crucial if a hacker was somehow able to penetrate your system and inject malware, viruses or ransomware inside. You do not have to worry because we keep an ongoing series of incremental backups we can immediately deploy to your servers and workstations. Our consultants will also conduct a security audit of your network and recommend the correct antivirus program to keep bad guys out and your business running.
What steps do I take to get started on a support plan?
It's easy to open one of our Managed Service plans! Send an email to [email protected] or give us a call at 918-544-2500. We have experienced staff ready to take your call and explain the next steps. Getting started is simple and hassle-free -- we'll come to your site to discuss your IT situation and conduct an audit of the current setup. From there, we craft a custom made plan of action. Typically, one of the first things we do is ensure the security of your system by installing antivirus software on your servers and computers. That allows us to get immediate feedback from your system and begin monitoring for, and preventing, problems right away.
What if I change my mind? Can I cancel or am I locked in?
You can sign up one of our Managed Service plans on an as-needed, ad-hoc basis or invest in a contract. Contracts vary in length depending on your needs, with a minimum time period of six months. Most of our clients choose to go with a contract in order to get considerable discounts and perks like bonus on-premises support hours. If you are not happy at any time with the services and support you get from us, we will either make things right or allow you to end the contract without penalty if we can't fix the situation. We've heard stories of other Oklahoma City Managed Services providers locking clients in contracts that last years with no way of getting out. You don't have to worry about that at NexaCore IT.
Oklahoma City Managed Services | NexaCore IT | 918-544-2500